FAQ

Orders are usually processed and shipped within 2 working days of purchase.

Sydney Metro Residents:
If you reside within the Sydney metro area, we're delighted to offer complimentary shipping for your dry cabinet.

Interstate or Non-Sydney Metro Customers:
For customers residing outside NSW or in non-Sydney metro areas. We can offer flexible shipping solutions tailored to your preferences, Whether you opt for arranging your courier pickup or prefer us to handle the shipping process directly. We recommend organising your courier service to pick up the cabinet from our store. This allows for greater flexibility and potentially reduced shipping costs. . Please don't hesitate to contact us via email at info@nuancelabguitars.com.au to discuss the most suitable shipping method for your order.

International Customers:
We are happy to ship the cabinet internationally as well; please feel free to engage with us, and we will custom plan a shipping route and plan for you.

Should you have any further inquiries regarding shipping or require assistance with courier arrangements, feel free to reach out via email info@nuancelabguitars.com.au.

At Nuance Lab, we stand behind the quality and performance of our products. Below is a summary of our warranty policies for the products we offer:

 

Limited Warranty Coverage:

• We offer warranties on our products to cover any manufacturing defects or faults in performance.
• Our warranties are limited to faults or defects that arise from normal use and operation of the products. They do not cover damages caused by misuse, accidents, neglect, or unauthorized modifications.
• The warranty period begins from the date of purchase as indicated on your proof of purchase.
  
  

David Laboga Cable:

• David Laboga cables are backed by a lifetime warranty. This warranty covers any manufacturing defects or faults in the cable's performance. If you experience any issues with your David Laboga cable due to manufacturing defects, please contact us for a replacement or repair.
  
  

For warranty claims or inquiries, please contact our customer support team. We're here to ensure your satisfaction with our products and to assist you with any issues you may encounter.

Our shop operates on an appointment-only basis to ensure that each customer receives personalised attention and the best service possible.

To visit our shop and explore our products, kindly schedule an appointment in advance. This allows us to allocate dedicated time to assist you effectively and cater to your specific needs.

To book an appointment, please contact us through our website or give us a call, and we'll be happy to arrange a convenient time for your visit.