Shipping policy

 

At Nuance Lab, we understand the excitement of making a purchase and eagerly anticipate your order's arrival. Here's what you can expect from us:

Once your order and payment are received, we are dedicated to processing it swiftly within 1-2 business days. Depending on your location within Australia and the delivery option you choose, your item(s) will either be promptly shipped out or you will be contacted to arrange convenient local pickup, exclusive to Sydney Metro customers.

At Nuance Lab, we're trying to provide the best possible online shopping experience by offering FREE shipping. We're delighted to offer complimentary shipping within Australia for orders exceeding $150 in a single transaction and under 15kg cubic weight with dimensions no greater than 1m in any direction. Your satisfaction and seamless shopping experience are our top priorities at Nuance Lab."

Please note the estimated delivery times for standard (non-bulky) items to major cities on the East Coast:

  • Standard Shipping: Typically arrives within 2-7 business days.
  • Express Shipping: Usually delivered within 1-2 business days.

While we strive for timely delivery, we cannot guarantee specific arrival times once the item leaves our store.

Due to increased workloads, our freight providers may experience delays. We appreciate your patience during this time.

For smooth delivery, we recommend providing a business address or a location where someone can sign for the package.

Please note the following regarding delivery addresses:

  • Medium to Large Items:

    Shipped by StarTrack, TNT, Couriers Please, Aramex, Sendle, or Toll. We require a business or street address, as they cannot deliver to PO boxes. Additional charges may apply for re-delivery if no one is available.

  • Smaller Items:

    Shipped via Couriers Please, Aramex, Sendle, Australia Post. If you're unavailable to sign, they'll be returned to the nearest depot or Australia Post outlet, with a notification card left.

Feel free to adjust any part of the message to better suit your preferences or needs!